Privacy Policy
Last updated: September 26, 2025
Felaçi operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the client, with a curated shopping experience (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include de-identified or aggregated information. Depending on how you interact with our Services, we may collect the following categories:
• Contact details: name, billing address, shipping address, phone number, and email address.
• Financial information: payment details such as credit or debit card numbers, payment confirmation, and transaction history.
• Account information: username, password, preferences, and account settings.
• Transaction information: items you view, place in your cart, purchase, return, exchange, or cancel.
• Communications: information you share when contacting us (e.g. customer care inquiries).
• Device information: details about the device, browser, IP address, and network you use to access our Services.
• Usage information: how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from:
• Directly from you (when you create an account, make a purchase, or contact us).
• Automatically (through cookies and similar technologies).
• Service providers (who process data on our behalf, such as for payments or delivery).
• Partners and third parties (such as advertising and analytics providers).
How We Use Personal Information
We may use your personal information for the following purposes:
• Provide and improve Services: process payments, fulfill orders, arrange delivery, handle returns or exchanges, manage your account, and tailor your shopping experience.
• Marketing: send promotional communications by email, SMS, or post, and show you advertising based on your interactions with us (you can opt out at any time).
• Security and fraud prevention: authenticate accounts, detect or prevent fraudulent or unlawful activity, and maintain the safety of our Services.
• Customer care: respond to inquiries and provide support.
• Legal obligations: comply with applicable laws, regulatory requirements, and enforce our Terms of Service.
How We Share Personal Information
We may disclose your personal information in limited circumstances, including:
• Service providers: third parties who perform functions on our behalf (e.g. payment processors, IT, analytics, shipping providers).
• Marketing partners: for advertising and promotional purposes in line with applicable law.
• With your consent: when you direct us to share information (e.g. with social media integrations).
• Corporate purposes: within our group or in connection with business transactions such as mergers or acquisitions.
• Legal obligations: to comply with lawful requests or protect our rights.
We do not sell your personal information.
Children’s Data
Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us to request deletion.
Security & Retention
We take appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only as long as necessary to provide Services, comply with our obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights under applicable law, including:
• Right to access / know the personal information we hold about you.
• Right to delete personal information we maintain about you.
• Right to correct inaccurate personal information.
• Right to portability (receive a copy of your personal information).
• Right to restrict or object to processing in certain cases.
• Right to withdraw consent where processing is based on consent.
You may also opt out of receiving promotional communications at any time by using the unsubscribe link in our emails.
We may need to verify your identity before processing your request.
International Transfers
If you are located in the UK or EEA, please note your information may be transferred outside of your jurisdiction, including to countries without equivalent data protection laws. Where required, we will use appropriate safeguards such as Standard Contractual Clauses.
Complaints
If you have concerns about how we process your data, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page with a revised “last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us:
Felaçi Limited
239 Neasden Lane
London, England, NW10 1QG
Email: info@felaci.com
Company Number: 16649113