GBP

Refund Policy

All Felaçi jackets are made to order.

Custom orders in standard sizes are eligible for exchange or store credit within 14 days of delivery, provided the piece is new, unworn, and returned with all original tags and packaging.

Bespoke tailored pieces, made to client-specific measurements, are final sale and cannot be returned, exchanged, or refunded.

Order Cancellation

Orders may be cancelled within 24 hours of placement. After this window, cancellation is not possible as production begins on a made-to-order basis.

Bespoke tailored pieces cannot be cancelled once measurements have been confirmed.

Process

To request an exchange or store credit, please contact orders@felaci.com within 14 days of delivery. Our atelier will provide the next steps and guide you through the process.

Our aftercare support is always available to ensure that your piece fits and endures as intended. From adjustments to long-term care, we remain committed to assisting every client beyond purchase.

For Client Services and General Inquiries

Email us at info@felaci.com

Client Service Hours: Monday – Sunday, 10am – 7pm (GMT)

For Orders and After-Sales Support

Email us at orders@felaci.com

For Press Inquiries

Email us at press@felaci.com

• DO NOT WASH
• DO NOT BLEACH
• DO NOT TUMBLE DRY
• DO NOT IRON
• DO NOT DRY CLEAN

Use only a specialist leather or fur cleaning service.

Every Felaçi piece is intended to age naturally, developing its own patina and character over time. Care should be entrusted exclusively to professionals.

Certificate of Archive

Every Felaçi jacket is crafted to endure beyond season, accompanying the wearer as it evolves. With time, the leather develops its own patina and character with no two alike.

Each piece enters the archive with a unique record. Upon purchase, it is accompanied by a Certificate of Archive, linking it permanently to our atelier.

The certificate reflects our commitment to enduring craft and a philosophy of longevity over multiplicity. It affirms:
• Authenticity as part of the Felaçi archive.
• A lifetime of dedicated aftercare through our atelier.
• Access to consultation and service, ensuring each jacket continues to live, evolve, and endure.

Production Window

Every Felaçi piece is made to order. After you place your order, our atelier will contact you to confirm measurements and sizing details.

Once confirmed, please allow 3–4 weeks for production and dispatch.

Delivery

We offer complimentary worldwide delivery on all orders.

Shipments are securely dispatched via DHL or FedEx. You will receive confirmation once your order enters production, and tracking details upon dispatch.

We do not ship to P.O. Boxes or freight forwarding services. A physical delivery address is required for all orders.

Orders within the UK are inclusive of VAT.

For international orders shipped to the United States, United Kingdom, and European Union, duties and taxes are covered by Felaçi — there are no additional costs upon delivery.

For all other destinations, duties and taxes may apply. These remain the responsibility of the client and are not included in the purchase price.

All Felaçi jackets are made to order.

Custom orders in standard sizes (from our size chart)

Eligible for exchange or store credit within 14 days of delivery, provided the piece is new, unworn, and returned with all original tags and packaging.
In the United Kingdom, United States, and European Union, complimentary exchanges are provided. Felaçi covers the return label and associated shipping costs.
For all other international destinations, exchanges are possible, but the client is responsible for arranging and covering the cost of return shipping.
Exchanges and store credits will only be processed once the item has been received and inspected by our atelier.

Bespoke tailored pieces (made to client-specific measurements)

Final sale – not eligible for return, exchange, or refund.

ORDER CANCELLATION

Orders may be cancelled within 24 hours of placement. After this window, cancellation is not possible as production begins on a made-to-order basis.
Bespoke tailored pieces cannot be cancelled once measurements have been confirmed.

PROCESS

To request an exchange or store credit, please contact orders@felaci.com within 14 days of delivery. Our atelier will provide the next steps and guide you through the process.

Our aftercare support is always available to ensure that your piece fits and endures as intended. From adjustments to long-term care, we remain committed to assisting every client beyond purchase.